Marwell Hotel - A Bespoke Hotel

Location and friendliness of all the staff is always very good. We are regular users as our daughter lives locally. Any requests we make are always responded to with help, like requesting a ground floor no stairs due to mobility issues or tweaking dates etc.

We had a wonderful 1 night stay Monday, 24th to 25th Feb. We arrived and were greeted and checked in straight away. The lady at the desk was kind and helpful. Our room was spotless, and the bed was comfortable 😌, They could do with new mattresses, but that's a tiny issue, no big problems. We used the pool and had it to ourselves. It was warm and very relaxing. We paid for breakfast to be included, and it was faultless, I am a coeliac, but nothing was a problem. They cooked fresh for me, so there no risk of cross-contamination, I had my own GF sausages and bread, and also soya milk and GF cereal. The staff were impeccable, kind, helpful, and nothing was too difficult. All in all, it's a fantastic stay. Very quiet as a Monday. Perfect. We paid £70 breakfast, including such a bargain.

We stayed in February, We had a large, comfortable room with a balcony 😌 which is very pleasant. Staff happy and helpful. The pool is pleasant and very warm. Also, the sauna is a great asset. The small gifts in the room are a perfect touch. We had Marwell hotel ducks, I also phoned ahead and arranged birthday helium balloons to be added to our room, and they also left a birthday card ( lovely personal touch for a small fee of £2.50. The views are beautiful around the hotel, all wooded areas with fish ponds and walkways, and all you hear is bird song in the morning. The staff are all very young but extremely knowledgeable and well Manored so well done to them all, nothing was too difficult or a chore for them. The breakfast was fine a self-service selection of continental and full cooked breakfast 😋 I'm GF and it wasn't an issue. We only waited 2 or 3 minutes to be seated despite a queue. We will definitely be returning.

The reception people were friendly and attentive, explaining the details for the room, breakfast, and swimming pool. The check-in process was quick and organised and where the room was explained clearly The room was clean with all the necessary details of kettle, coffee, sugar, milk and tea bags! It had a patio door with access to the fire escape which was great to air the room in the evening and listen to the birds. There was a fan for the warm evenings. Lots of hot water for a shower with body wash and hand soap additional. The hallways around the hotel smelt divine in the morning, great housekeeping! Bed was lush could have stayed in it all day. Great commuter links for motorways and access across the road for Marwell zoo.

Average experience made 10 times better by the night porter - Tom. Would now definitely stay again.